Managed Services Provider, IT Strategy Framework, Storage Strategy, Infrastructure Optimization

Diamond support provides you with the launching platform to establish a trusted partner relationship with Diaxion. Diamond support extends the current vendor relationships you have in place and goes a step further by providing:

• Diaxion support of your integrated platform / service OR technology
• A formal complete health-check of your infrastructure with a full report – once every year.
• An interim health-check, six months later which identifies issues, risks etc
• Access to fully trained consultants, who know and understand your environment and provide local support to help you keep your business running:
  • Ability to call Diaxion for support during business hours.
  • Ability to call Diaxion for support after hours
• Notification, via email of all patches that might have become available
• Notification, via email of all new releases, minor/major that might have become available
• Diaxion monthly newsletter detailing, tips, techniques and general industry info
• Diaxion certified engineer on site, 1 day every month (optional)

Diaxion offers three levels of support:

1. Prepaid support

2. Standard business hours support

3. 24x7 Support

Diamond support is not a replacement for vendor specific support and maintenance, but a support partnership between Diaxion and you, the client, whereby Diaxion commits to maintain consultants who are knowledgeable on your business and environment to assist in the ongoing support and management of your business-critical infrastructure through value added services such as:

• Regular health checks of your environment to ensure the infrastructure performs optimally to your business needs
• Access to a pool of highly experienced technical specialists, both during and after normal business hours
• Patch alerts relevant to your infrastructure
• Monthly on-site visits to ensure currency with your environment
• Diaxion maintained site documentation
• Project overflow, backfill resource pool
• Mentoring
• Targeted training and update services
• On-site and remote backfill of resources