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Working remotely: what has – and had to – change?

2020 so far has definitely not been a good year. From an IT perspective it forced a lot of companies to quickly re-assess their way of working and to quickly come up with options to enable staff working remotely. While this may be working overall by now, what are areas that may still need to be considered or looked at? Diaxion as a boutique consulting company has been lucky in this regard: 1. We have been fully cloud-based for some time 2. We are used to working from various locations, be that from home, remotely or a client location...

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Device management and Security in a COVID world

There was little time at the start of the COVID-19 epidemic for businesses to prepare for what was going to happen and to prepare for a working from home scenario. When staff where forced to work from home, many businesses did not have the required infrastructure in place to accommodate device management and security at such scale. It is amazing that when you look back, there has been an enormous amount of effort put in by all businesses and their IT partners to make this happen in such a short period. For most, the biggest issue to be solved was allowing access to files and applications ...

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DevSecOps, IT Operations, InfraOps, DevOps – is there a difference?

The last few years have seen a proliferation of terms, but what is the actual difference between them, where do they overlap – or is it all just buzzwords? So what does a DevOps, a DevSecOps, an InfraOps or IT Operations engineer actually do? And what happens, if the role becomes that one of an “Agile InfraOps engineer”? On the basis of job descriptions the answer seems to be: read the requirements first, as there does not seem to be a lot of agreement between roles, even though they may carry the same title. In reality there is probably a significant overlap between all of these area...

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As the Financial Year 2020 comes to a close for many of us, I think all of us have had to rip up our business strategies, budgets and forecasts, moved from 12 month to 3 and 6 month planning cycles, something none of us would have predicted. Diaxion saw a significant portion of our work hibernate in March as clients moved to business continuity planning, work from home enablement or hibernating their own business units. We experienced a change in engagement and client intention about every 2 days during March / April. Whilst Diaxion had assisted some of our clients in the prior 6 months to ...

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Considering a Cloud Server Migration?

For any organisation, the transition to Cloud or adoption of Cloud is a hot topic that raises many a question and concern that is likely to slow down proceedings. In the earlier days of cloud platform availability, there was a much larger push for migration of servers to the cloud which left consumers scratching their heads and raising larger questions and concerns around the point and benefit of adopting a cloud for this type of service at all. Migrating and running servers hosted in the cloud can still surprise you with a much bigger bill that you might have been dealing with when your serve...

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Microsoft Software Asset Management Audit

Any kind of activity within the IT world with the word “audit” in the name sounds about as much fun as pulling teeth. Such is the case with software audits which are generally performed by large software companies such as Microsoft, Oracle and SAP. Microsoft tends to lead the conversation when it comes to software audits given their vast of products with numerous licensing models which may overwhelm even the most seasoned IT professionals. While an audit is something that should be taken very seriously it isn’t really something that we should be scared of if you’re well prepared. ...

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Quest Migration Manager for Active Directory

In partnership with Quest, Diaxion is able to complete the migration of an Active Directory environment. Such a migration is a delicate and often incorrectly carried out procedure. The task of consolidating multiple Active Directory forests/domains into one centralised and structured forest can be accomplished by using this toolset. Several recent engagements with our clients have seen Diaxion gain experience with the installation and use of the Quest Migration Manger toolset. These engagements have been across a number industry segments, (such as Banking and Insurance, Healthcare and Utili...

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Puppet Service Delivery Partner of the Year

Diaxion Named Service Delivery Partner by Puppet in 2019 Channel Partner of the Year awards Diaxion recognised for delivering success with Puppet Sydney - Feb. 19, 2020— Diaxion, IT Strategy and Optimisation consulting, today announced it has been named the recipient of Puppet’s Channel Partner of the Year award for Service Delivery Partner. Diaxion is recognised for contributions made to drive enterprise success with Puppet’s product portfolio. “We are excited to be re...

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(Managed) Services Transition

Transitioning services can be a painful and lengthy experience. This can be alleviated by ensuring that deliverables are clearly defined and that all parties work together. A previous article outlined some of the required items within a Statement of Work (SoW). For a transition of services – be that between managed service providers (MSP) or from in-house to a MSP or the reverse; or any other transition – it is essential that the scope and deliverables are clearly defined and that most ass...

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Creation of a Statement of Work (as part of the RFx process)

After a RFx pack has been created and the subsequent evaluation of responses, there will be a negotiation phase which then will result in the creation of a Statement of Work (SoW), defining the details for delivery. There are various approaches to the creation of a Statement of Work; some critical items that should be defined within the SoW will be discussed here. 1. Commercial and financial terms The SoW should include all relevant commercial and financial terms and items. This will include: Costs: Fixed costs vs. time and material covering items like CPI increases, r...

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