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Which ServiceNow Module is best for you?

More and more companies are using ServiceNow as the preferred platform to manage their ITSM environment, orchestrate and automate tasks, and facilitate services. However, many of the capabilities that clients are paying for are underutilised. Diaxion can help to make the most out of the following modules in ServiceNow. ITSM module Incidents - Running analysis on the incident records and grouping them into categories will reveal how incidents can be routed to the appropriate support groups without staging at the Help Desk. This will reduce resolution time. ...

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5 Stages of DevOps Evolution

In our 2018 State of DevOps Report, we surveyed over 3,000 technology professionals worldwide to give you a practical technology professionals worldwide to give you a practical approach to adopting and scaling DevOps based on real data. While many organisations have achieved early success with DevOps, most haven’t been able to broadly replicate and scale that success. Our data validates the anecdotal evidence we’ve seen over the years: there are defined stages in a DevOps evolution and specific practices can provide a shortcut to successful DevOps adoption. We also found that evoluti...

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Windows and SQL Server 2008 R2 End of Support

If you are still running Windows Server 2008 R2 and SQL Server 2008 R2, end of support is rapidly approaching making now the time to consider upgrading to take advantage of the ground-breaking improvements in performance and scalability of newer Microsoft version releases. The end of support dates for these two Microsoft products means no more security updates, increased maintenance costs, and potential compliance concerns. Now is the time to start planning your transition strategy before the critical dates arrive and your business has an increased risk. ...

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What is Software-defined Networking (SDN)?

SDN abstracts the network control from the underlying hardware. An SDN controller works as the interface between the switches and routers via southbound APIs and the applications via northbound APIs. The main advantage of SDN – and other software-defined approaches, e.g. WAN or storage – is that as it is a programmable approach an environment can be relatively quickly adjusted to changes and is open to automation and orchestration of network services. This makes SDN an enabler to cloud computing, DevOps and an agile network. Generally, the three components involved within Software-defi...

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How to enable digital transformation with Docker EE

At Diaxion, we’ve recently been looking at container strategies and how containers enable digital transformation, consolidation and collaboration for IT teams. There are some great insights and exciting possibilities in the development and operations spaces, particularly with Docker Enterprise Edition (EE). Least privilege issues are an age-old problem for many business teams and are frequently associated with outages. Developers want privileged access to test and deploy, or applications require elevated access in order to function correctly, but this violates least privilege requiremen...

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Containerisation with Docker

Diaxion is now a Docker partner and we are gearing up to help our customers understand what Docker is and how it best fits into your organisations capabilities. Docker is a container platform. By now a lot of IT teams have heard about containerisation and are wondering what it means. This is a brief introduction to containerisation and the benefits it can realise for your team. Containerisation is an old concept in computing and has arguably existed since the 1970s when /chroot/ on Unix systems became available. More recently VMware brought their whole-of-machine level virtualisation capabi...

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Discover what’s running across your cloud environments

Before you can automate the configuration and operation of your IT infrastructure at scale, you need to inspect what you’ve got. Incumbent tools might allow you to gather massive amounts of data, but don’t provide meaningful insights or enable you to take direct action to manage your systems. Not having that holistic view makes it difficult to even know what to automate, much less standardize how you do so. Knowing what you have is a critical first step in any automation initiative. ...

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How do you do ‘the business of IT’? Managing IT for business value and not cost

Following on from my business architecture article, I am now taking this a few steps further but also slightly sideways. This time I want to talk about the business management of IT or how to run your IT like a business. I am not just talking about the CIO here, you can run your area of IT like a business if you have the data and defined operating model available. I will discuss the operating model and capabilities in a separate article; otherwise this will turn into a TL;DR(too long, didn’t read). This article is more about the data and financial aspect of managing the business while man...

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Does a purpose built CI/CD application to build and release applications exist?

Puppet has released Pipelines which is a tool to do exactly this. Puppet Pipelines integrates with the most popular CI tools, source control systems, cloud platforms, and ChatOps tools. It gives you full control over and visibility into deployments and the ability to track it in real time. Puppet Pipelines allows you to deploy containerised and traditional applications to your target of choice, whether it’s on-premises or in a private, public, or hybrid cloud. Watch the Puppet Pipelines Webinar Wher...

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DevOps is The New Black!

"DevOps" has been around as a buzzword in tech sector for almost 10 years now. "DevOps Professional", "DevOps Technology", "DevOps Engineer", "DevOps Practices" are few such words that have become ubiquitous with software technology. Wikipedia defines "DevOps" as "a set of practices intended to reduce the time between committing a change to a system and the change being placed into normal production, while ensuring high quality." DevOps is The New Black! My first encounter with "DevOps" was six years ago when I worked for an investment bank and worked as a "release and configurat...

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