More and more companies are using ServiceNow as the preferred platform to manage their ITSM environment, orchestrate and automate tasks, and facilitate services. However, many of the capabilities that clients are paying for are underutilised. Diaxion can help to make the most out of the following modules in ServiceNow.
Clients can integrate ServiceNow with existing infrastructures such as Active directory, may integrate software management and perform password resets. Benefits such as onboarding of new users can be automated with the integrations to AD, along with the reduction of requests to perform password reset.
Cloud Management module
ServiceNow can integrate with the existing Cloud or Virtualisations platforms such as AWS and VMware. Offering the creation of a VM as a catalog item or a service on demand can save a great deal of time when provisioning for both testing and production environments.
Security Operations module
Multiple monitoring tools can be plugged into ServiceNow, enabling incidents to be created from alerts or inbound emails. The security incident can then be directly routed to the appropriate groups for resolution ensuring threat responses can be managed effectively. Diaxion can help with alert discovery and monitoring platform integration, and can provide advice on converting security alerts into incidents and routing them to designated groups.
ServiceNow is one of the automation platforms of choice for Diaxion’s customers. If you want to see if ServiceNow is the right tool for your environment, or you’re already using ServiceNow and want to find out what other areas of your business could be improved with ITSM and ITOM consulting brochure, give Diaxion a call today.